Privacy Policy

1. Introduction
Hilltop Home of Comfort (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
By using our website, you agree to the terms outlined in this policy.

2. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Mailing address

• Information about care needs or inquiries

B. Health-Related Information (If Provided)
If you choose to share details related to care needs, medical conditions, or preferences, we treat this information with heightened confidentiality.
C. Automatically Collected Information
When you visit our site, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website

D. Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze website performance.

3. How We Use Your Information
We use your information to:

• Respond to inquiries and provide requested information

• Coordinate care consultations and services

• Improve our website and user experience

• Communicate updates, services, or important notices

• Maintain safety, security, and operational integrity

• Comply with legal and regulatory requirements
   

4. How We Share Your Information
We do not sell or rent your personal information.
We may share your information only in the following cases:

• With trusted service providers (e.g., hosting, email platforms)

• With healthcare professionals involved in care coordination (if applicable)

• When required by law, regulation, or legal process

• To protect the rights, safety, or property of our organization, residents, or others
   

5. Data Security
We take appropriate technical and organizational measures to protect your information, including:

• Secure servers and encrypted connections (SSL)

• Limited access to sensitive data

• Regular monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights
Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your information

• Opt out of certain communications

To make a request, please contact us using the details below.

7. Data Retention
We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements
   

8. Third-Party Services
Our website may include links or integrations with third-party services (e.g., analytics tools, scheduling platforms). These services operate independently and have their own privacy policies.
We are not responsible for their practices.

9. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. HIPAA Considerations
While we take privacy seriously, submitting information through our website forms does not automatically establish a HIPAA-covered relationship. For sensitive medical discussions, we recommend contacting us directly.

11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Hill Top Home of Comfort
(701) 764-5682
socialservices@hthc.org